Client Services Coordinator
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
PostScan Mail
Full Time, Part Time
position
Listed on 2026-06-18
Job specializations:
-
Administrative/Clerical
Admin Assistant, Clerical, Office Administrator/ Coordinator
-
Customer Service/HelpDesk
Customer Service Rep, Admin Assistant, Clerical, Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly
USD
18.00
20.00
HOUR
Job Description & How to Apply Below
Description
Full-Time or Part-Time
Certifix Live Scan and Post Scan Mail are seeking a reliable, customer-focused team member to join our Boston office. This position combines customer support, fingerprinting services, and mail processing operations in a professional office environment.
The primary focus of this role is assisting nationwide Certifix applicants over the phone and by email with fingerprinting and background check services. In addition, this team member will assist local customers in-office with fingerprinting appointments and help process incoming mail for Post Scan Mail customers.
We are looking for someone who is professional, detail-oriented, comfortable speaking with customers, and able to multitask in a fast-paced environment.
Responsibilities
Provide customer support by phone and email for Certifix applicants nationwideAssist customers with fingerprinting service questions, appointments, and application supportPerform in-office fingerprinting services for local customersProcess incoming mail and packages for Post Scan Mail customersScan and upload mail items into the Post Scan Mail systemAssist with mail forwarding, shredding, and customer pickup requestsMaintain accurate records and customer informationProvide a professional and welcoming experience for office visitorsSupport general office operations and administrative tasksQualifications
Strong customer service and communication skillsComfortable answering phones and assisting customers throughout the dayProfessional, dependable, and detail-orientedBasic computer and email skillsAbility to multitask and stay organizedPrevious customer service or office experience preferredFingerprinting or shipping/mail center experience is a plus, but training will be providedPosition Details
Full-time (40 hours) or part-time (20-25 hours) opportunities available$18-$20 per hourLocated at our Boston officeTraining provided on site Opportunity to work with two growing nationwide service brandsBenefits for full time employees including: health, dental, vision, 401k, PTO and moreAbout Us
Certifix Live Scan provides fingerprinting and background check services nationwide. Post Scan Mail is a leading virtual mailbox and mail management company that helps customers manage their postal mail online.
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