Recertification Specialist - Affordable Housing; Bilingual Spanish

Recertification Specialist
- Affordable Housing (Bilingual Spanish Required)

Paths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team has created and preserved high-quality, affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 14,000 units across 13 states under management and more than 500 employees, Paths manages a suite of capabilities spanning the entire property life cycle, including development, construction, property management, maintenance, and security.

Paths is seeking a Recertification Specialist to support two affordable housing communities in Roslindale and Jamaica Plain totaling 245 units. This role is primarily focused on recertifications and compliance, while also supporting the day-to-day administrative operations of a high-volume property management office. Both properties operate under Project-Based Section 8, LIHTC (Tax Credit), and Portable Voucher programs. This is a resident-facing role that requires strong organization, attention to detail, and the ability to manage multiple priorities in a high-volume environment.

Classification:
Non-exempt (overtime eligible)

Location:

Roslindale, MA 02131 (split schedule across two sites)

• Recertification & Compliance
  • Conduct resident interviews for initial, annual, and interim recertifications
  • Request and follow up on third-party verifications
  • Review and process resident documentation for accuracy and completeness
  • Calculate income, assets, and rent in accordance with HUD and LIHTC guidelines
  • Identify discrepancies and ensure compliance with all program requirements
  • Maintain accurate and audit-ready tenant files
  • Track recertification deadlines and proactively follow up with residents
• Administrative & Office Support
  • Assist residents with walk-ins, questions, and general support
  • Answer phones and respond to resident inquiries professionally
  • Support document management including scanning, filing, faxing, and obtaining signatures
  • Assist with work order entry and tracking
    
    Help maintain organized records and office systems
  • Support general day-to-day operations of a busy property management office

• 1-2 years of recertification experience in affordable housing (Section 8, LIHTC, or similar programs)
• Must be comfortable independently managing recertification files from start to finish, including resident follow-up and document collection
• Bilingual in Spanish - must be comfortable communicating in a professional setting to support resident needs
• Strong understanding of income verification, compliance, and recertification processes
• Ability to manage multiple tasks and deadlines in a high-volume environment
• Strong attention to detail, organization, and accuracy
• Professional, patient, and resident-focused communication style with the ability to work effectively with residents, applicants, and team members
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with Yardi or similar property management software is a plus
• High School Diploma or GED required; some college preferred

Salary Range: $21.00 to $23.00 per hour

Benefits:
Medical Insurance: 100% of medical benefits paid for employees only Voluntary dental and vision plan options Bonus Eligible 401(K) available plus company match Paid Time Off 12 Paid Company Holidays Commuter Benefits Voluntary short-term disability, long-term disability, life insurance, dependent coverage Voluntary accident insurance, critical Illness insurance, and hospital indemnity Insurance Employee Referral Program Employee Assistant Program (EAP) PBG

EOE Statement
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.