Mailroom Associate

Schedule: Monday
- Friday, 7:00 AM – 3:00 PM

FLSA Status: Non-Exempt

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in downtown Boston, we welcome nearly 500+ adults each day, offering integrated programming that addresses housing, income, and behavioral health. This role supports our mission by maintaining organized and confidential mail services for guests and staff.

The Mailroom Associate is responsible for receiving, sorting, processing, and distributing mail and packages from USPS, Fed Ex, interoffice, guests, and vendors. The role ensures accurate delivery, timely processing, and confidentiality, while collaborating with staff for urgent or vendor deliveries.

• Provide hospitality to all guests and create a welcoming environment.
• Maintain procedures for handling incoming mail and packages.
• Sort and distribute mail to correct locations per Saint Francis House schedule.
• Scan guests’  into HMIS software when picking up mail.
• Operate the mailroom safely, keeping it organized.
• Label and coordinate return or destruction of unclaimed mail.
• Engage with guests and refer them to appropriate service departments.
• Communicate with all direct‑service departments as needed.
• Maintain logs for housing mail, government checks, and package lists.
• Perform other duties assigned to ensure safe and continuous operation.
• Adhere to agency code of conduct.

• Enthusiasm for direct service to diverse populations and ability to work in high‑speed, high‑stress settings.
• Comfort with guest database software and scanning technology.
• Willingness to work weekends and holidays as required.
• Proficiency in English.
• Excellent interpersonal, customer service, organizational, and time‑management skills.
• Ability to prioritize and delegate tasks effectively.
• Proficiency with Microsoft Office or related software.
• Ability to function in a fast‑paced, stressful environment.
• Commitment to a person‑centered, recovery‑oriented, trauma‑informed approach.
• Strong analytical and problem‑solving skills.

• High school diploma or equivalent (required).
• One year of administrative/clerical experience, preferably in a mailroom setting.
• Preference for experience with homeless, mental health, or addiction services.
• Lived experience with homelessness or recovery is a plus.
• Strong computer skills with various systems (database software, MS Office, internet search tools).
• Spanish bilingual is preferred.

• Prolonged periods of sitting at a desk and using a computer.
• Ability to lift up to 30 pounds.
• Constant standing and moving throughout a multi‑level building.
• Occasional exposure to extreme temperatures.
• Prolonged work in a small sorting and distribution space.
• Light housekeeping duties.
• Use of office equipment such as calculator, copier, printer, and 2‑way radio.

Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care and Atlus dental insurance, 4 weeks of vacation, 13 holidays per year, employer‑paid life and disability insurance, 403(b) retirement with 5% match, and more.

Monday
- Friday, 7:00 AM – 3:00 PM.

$20.01 – $21.79 per hour.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment.

We value the range of experiences and perspectives that strengthen our work in the community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.