Receptionist​/Directory Assistant II

Office based Position 5 days a week location: Boston MA
Contract to Hire

Top 3 experience “must haves”:
1) Customer service is the main requirement for this role
2) Ability to triage situations and be flexible with which items take priority based on changing factors
3) Basic computer literacy, especially with Outlook (Slack and Teams are bonuses) ·

Job Description:

Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.

Role & Responsibilities:

• Maintain professional appearance of building lobby and reception area.

• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.

• Receive/ distribute mail and perform shipping functions for facility.

• Function as a liaison between event coordinators, customers, vendors, and visitors.

• Support, manage visitor tours and function as an ambassador to event coordinators.

• Assist visitors for meetings.

• Ability to demonstrate excitement and pride to be part of the Autodesk team.

• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.

• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.

• Alerts Security or Facilities staff of any disturbances or potential issues.

• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.

• Coordinate taxi service, van service or contracted bus service for large meetings and events.

• Uses company intranet to look up employees’ contact information.

• Communicate with employees on site-specific issues.

• Generate purchase orders using Ariba and manage expenses in concur.

• Distributes all outbound mail in time for daily departure by courier or US Government Client. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.

• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.

Job Requirements:

• Minimum high school diploma or GED

• Multi-tasking skills:

• Concierge/Front desk reception experience 0-3 years

• Professional appearance and demeanor

• Energetic and detailed-oriented

• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus

• Customer Service experience

• Organizational:
Organization is necessary for someone in this position.

• Ability to pass a comprehensive background check.

• Problem solving:
Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.

• Recordkeeping:
May need to maintain guest records and supervise hotel staff members.