SENIOR ISSO Coordinator, International Students and Scholars Office

Senior Isso Coordinator, International Students and Scholars Office

Position type:
Full-time / Regular. Category:
Professional (Charles River Campus).

Location:

Boston, MA, United States. Salary grade 26 with hiring range $24.00 – $33.00. Tracking code: .

• Provide administrative assistance to a diverse international student, scholar and employee population of nearly 12,000.
• Evaluate client needs and refer them to the appropriate ISSO staff member.
• Advise clients on basic immigration and university procedures and perform some preliminary immigration processing.
• Perform front line reception duties including scheduling appointments, answering the main telephone line, and triaging walk-in inquiries.
• Process international admission paperwork review, data entry, and document issuance.
• Provide administrative assistance to administrative team members.

• Prepare and process various immigration and university documents such as on‑campus work permission, certificates of attendance, travel signatures, and immigration documents (20%).
• Evaluate initial client inquiries and advise international students, scholars and employees on immigration and university policies and procedures (20%).
• Perform daily administrative functions such as sorting, opening and responding to all types of office correspondence, word processing, and scheduling meetings and appointments (20%).
• Complete data entry for admission processing, semester verification and new student check‑in (20%).
• Process international admission paperwork review, data entry and document issuance (10%).
• Perform front line reception duties including scheduling appointments, answer telephone and walk‑in inquiries from a diverse, international student, scholar and employee population (10%).

• Two years of college or equivalent; bachelor’s degree preferred.
• Familiarity with computer hardware and software, including Microsoft Office and similar application software.
• Foreign language ability and proven intercultural sensitivity preferred.
• Strong organizational, administrative and problem‑solving skills.
• Exemplary written and oral communication skills.
• 1–3 years of professional experience in international education or a closely related field.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.