Receptionist, Administrative​/Clerical

Job Title:

Receptionist / Concierge

Location:

23 Drydock Ave #110eBoston, MA - 02210 (Office-based – 5 days per week) Duration: 8 Months Contract to Hire Minimum Years of

Experience:

1-3 years Must Haves Skills

• Customer service is the main requirement for this role
• Ability to triage situations and be flexible with which items take priority based on changing factors
• Basic computer literacy, especially with Outlook (Slack and Teams are bonuses)

• Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.

• Maintain professional appearance of building lobby and reception area
• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large event setup, room reservation, planning, and execution
• Receive/distribute mail and perform shipping functions for facility
• Function as a liaison between event coordinators, customers, vendors, and visitors
• Support and manage visitor tours and function as an ambassador to event coordinators
• Assist visitors for meetings
• Ability to demonstrate excitement and pride to be part of the Autodesk team
• Professionally manage all phone calls, route callers, and answer questions in a timely and courteous manner
• Maintain security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges
• Alert Security or Facilities staff of any disturbances or potential issues
• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff
• Coordinate taxi service, van service, or contracted bus service for large meetings and events
• Use company intranet to look up employees' contact information
• Communicate with employees on site-specific issues
• Generate purchase orders using Ariba and manage expenses in Concur
• Distribute all outbound mail in time for daily departure by courier or USPS. Manage international shipping function and become familiar with relevant shipping rules and regulations
• Manage conference room bookings and loaner equipment distribution (remote controls, adapters, headphones, etc.)

• Minimum high school diploma or GED
• Concierge/Front desk reception experience: 0-3 years
• Professional appearance and demeanor
• Energetic and detail-oriented
• Basic computer knowledge (MS Word, Excel, SharePoint a plus)
• Customer service experience
• Strong organizational skills
• Ability to pass a comprehensive background check
• Problem-solving skills must readily solve issues to the satisfaction of guests
• Recordkeeping may need to maintain guest records and supervise staff members