Telecommunications Operator

Site

Massachusetts Eye and Ear Infirmary

Weekend Shift: 1:00 PM – 11:00 PM. Responsible for facilitating proficient operation of a hospital communication system.

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice‑paging system, portable radios, and cellular telephone, and provide information to callers and visitors.
• Handle incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code‑emergency situations and follow the appropriate procedure to alert personnel and record occurrences.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel and maintain an accurate log of their disposition.
• Compile on‑call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer other matters to the appropriate department.

• High School Diploma or equivalent required.
• Experience in customer service or call center preferred (2–3 years).
• Good interpersonal and phone skills; commitment to outstanding customer service.
• Capable of quickly assessing situations and making reasonable judgment decisions.
• Ability to prioritize tasks rationally.

• Standing Occasionally (3–33%)
• Walking Occasionally (3–33%)
• Sitting Constantly (67–100%)
• Lifting Occasionally (3–33%) 20lbs – 35lbs
• Carrying Occasionally (3–33%) 20lbs – 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3–33%)
• Stooping Occasionally (3–33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3–33%)
• Gross Manipulation (Handling) Constantly (67–100%)
• Fine Manipulation (Fingering) Frequently (34–66%)
• Feeling Constantly (67–100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67–100%)
• Vision – Near Constantly (67–100%)
• Talking Constantly (67–100%)
• Hearing Constantly (67–100%)

Onsite

243‑245 Charles Street

0

Regular

Day (United States of America)

$17.71 – $22.15/Hourly

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .