Front Desk Receptionist

Title:
Receptionist/Directory Assistant II

Contract: 8 months (Contract to hire)

Pay Rate: $(25-30)/hr on W2

• Customer service is the main requirement for this role
• Ability to triage situations and be flexible with which items takes priority based on changing factors
• Basic computer literacy, especially with Outlook (Slack and Teams are bonuses)

Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.

• Maintain professional appearance of building lobby and reception area.
• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
• Receive/distribute mail and perform shipping functions for facility.
• Function as a liaison between event coordinators, customers, vendors, and visitors.
• Support, manage visitor tours and function as an ambassador to event coordinators.
• Assist visitors for meetings.
• Professionally manage all phone calls and route callers and answer questions in a timely and courteous manner.
• Maintain security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
• Alert Security or Facilities staff of any disturbances or potential issues.
• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
• Coordinate taxi service, van service or contracted bus service for large meetings and events.
• Use company intranet to look up employees’ contact information.
• Communicate with employees on site‑specific issues.
• Generate purchase orders using Ariba and manage expenses in Concur.
• Distribute all outbound mail in time for daily departure by courier or US Government client; manage international shipping function and become familiar with relevant shipping rules and regulations.

• Minimum high school diploma or GED.
• Professional appearance and demeanor.
• Energetic and detail‑oriented.
• Basic computer knowledge, i.e., MS Word, Excel, SharePoint.
• Organizational skills necessary for this position.
• Ability to pass a comprehensive background check.
• Problem‑solving:
  Conciers face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
• Recordkeeping:
  May need to maintain guest records and supervise hotel staff members.