Health Information Management Clerk

Job Overview

The Lemuel Shattuck Hospital (LSH), operated by the Massachusetts Department of Public Health, is seeking a detail-oriented Health Information Management Clerk (Official

Title:

Clerk IV) to support efficient management of patient health records. The position is full‑time, day shift, 8:00 a.m. – 4:00 p.m., Monday to Friday with weekends off, located in Jamaica Plain, Boston, Massachusetts.

• Oversee the processing, prioritization, indexing, and filing of Outpatient Department medical record documentation in accordance with established procedures, filing standards, and required time frames.
• Coordinate the retrieval, tracking, and maintenance of medical records by researching missing information, requesting archived records, monitoring chart locations, logging records distributed to clinics and authorized users, tracking chart movement and usage, ensuring the timely return of records, and completing end‑of‑shift filing activities.
• Support health information operations by retrieving and forwarding information for requests for information (ROI), providing records for clinics, healthcare staff, visitors, and special studies, assisting with the management and storage of active and inactive records, and compiling data for hospital monthly statistics.
• Provide oversight of assigned staff through supervisory responsibilities, including work assignment, scheduling, delegation, performance evaluation, coaching, discipline, productivity monitoring, quality assurance, and ensuring continuity of operations during planned and unplanned staff absences.
• Maintain professional knowledge and competencies through participation in training and educational activities and perform additional duties and special projects as assigned to support departmental and organizational objectives.
• Successful candidates must acknowledge and attest to COVID‑19 and influenza vaccination status as required by Title 101 CMR 23.00.

• Knowledge of English language usage, including grammar, spelling, punctuation, vocabulary, and business correspondence, with the ability to prepare and maintain accurate records, forms, and routine written communications.
• Ability to understand, interpret, apply, and explain applicable laws, regulations, policies, procedures, and departmental guidelines governing assigned responsibilities.
• Strong organizational and administrative skills, including knowledge of standard office practices, record‑keeping procedures, filing systems, correspondence control, and the effective use of office equipment, supplies, and technology.
• Ability to accurately compile, organize, and maintain information; work effectively with names, numbers, codes, and other data; and determine appropriate formats and procedures for assembling and overseeing records.
• Ability to follow written and verbal instructions, prioritize and complete assignments within established time frames, and maintain attention to detail in a fast‑paced work environment.
• Ability to establish and maintain positive working relationships, communicate effectively, interact tactfully with staff and the public, and exercise sound judgment and discretion when handling confidential and sensitive information.
• Proficiency in basic computer applications and office technology, including data entry and routine typing of forms, correspondence, labels, and other administrative documents.

• Understanding of Health Information Management (HIM) Department policies, procedures, and best practices related to the maintenance, security, and management of medical records.
• Knowledge of applicable laws, regulations, and organizational requirements governing the release of protected health information and medical records.
• Familiarity with hospital operations, including professional telephone etiquette and effective communication practices in a healthcare setting.
• Working knowledge of medical terminology, anatomy, and healthcare documentation to support the accurate processing and management of patient health information.

Official

Title:

Clerk IV. An Equal Opportunity / Affiatative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.