Access Coordinator; Part Time

The Access Coordinator is a remote, non-clinical, operations-focused role on the Oncology Access Team that supports timely, safe, and well-coordinated patient transfers and admissions to Dana‑Farber Cancer Institute. The Coordinator serves as a central point of communication between outside hospitals, accepting providers, and internal inpatient/outpatient teams by collecting required information, routing transfer requests through established processes, sending admission notifications, and maintaining accurate real‑time tracking of transfer/admission status, bed availability, and team census.

This role also provides administrative support to clinical access staff to help streamline workflows during high‑volume periods.

• Supports inpatient hospital admission workflow: Collaborates with the Access Team to assign appropriate beds and teams for oncology patients requiring hospital admission. Identifies specific patient needs (clinical, nursing, reason for admission, etc.) that influence team and bed assignment. Sends notifications to inpatient/outpatient teams to ensure appropriate handoff and safe transitions for patients. Updates data source for daily admissions and discharges to ensure accurate real‑time information regarding capacity constraints, team census, and bed and team availability for admissions.
• Manages incoming hospital transfer requests: Serves as initial point of contact for outside hospitals requesting interfacility transfer for oncology patients. Elicits and synthesizes required information and routes the request to the correct partner transfer center using established guidelines. Communicates with the DFCI‑accepting provider to confirm transfer and need for tertiary level of care, aiding in prioritization of transfers.
• Maintains access tracking tools and reporting: Collects and reconciles inpatient admission and discharge data. Compiles and analyzes weekly metrics/data reports for team review and produces/maintains a daily bed report for oncology patients admitted across multiple campuses.

• Understanding of healthcare operations (hospital admissions, patient transfers, bed management/capacity concepts).
• Basic medical terminology and comfort working with clinical information.
• Knowledge of privacy/confidentiality requirements (e.g., HIPAA).
• Strong verbal communication and professional phone etiquette.
• Clear, concise written communication.
• Excellent data entry and documentation skills with high attention to detail and accuracy.
• Proficiency with Microsoft Office (especially Excel) and ability to maintain tracking tools and basic reporting.
• Ability to learn and navigate multiple tools/systems.
• Prioritization and task management in a fast‑paced, interruption‑heavy environment.
• Problem‑solving and process‑following skills.
• Ability to work effectively with a wide range of clinical stakeholders.
• Ability to work independently on off‑hours with limited on‑site support while recognizing when to escalate.
• Ability to provide reliable handoffs across shifts and maintain continuity of information.
• Ability to adapt to changing priorities, workflow updates, and evolving coverage models.
• Ability to meet scheduling requirements for a 24/7 role (shifts may include days, evenings, overnights, weekends, and holidays).

• High School Diploma or G.E.D. required. Bachelor’s Degree in Health Administration, Nursing, or related field preferred.
• 2 years’ experience in healthcare and/or customer‑service or related field required. Experience working in a healthcare setting preferred.

• Remote, occasional time on‑site.
• Secure, private workspace compliant with HIPAA (no printing PHI).
• Reliable high‑speed internet; ability to use computer, VPN, softphone, and collaboration tools.
• Comfortable with prolonged screen time, rapid multitasking, and high‑volume phone/virtual communication.
• Must work from within the United States. Residence in MA or an employer‑approved state may be required, per HR policy.

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

The hiring range is $47,700.00 – $51,800.00. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).