Practice Assistant II

Practice Assistant II

The General Hospital Corporation relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications:

Education:

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials:
Certified Medical Administrative Assistant [CMAA] - Data Conversion
- Various Issuers preferred.

Experience:

Office experience 2-3 years required.

Knowledge, Skills and Abilities:

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable):

Department: MGH Cardiovascular, Cath Lab

Schedule:

Monday
- Friday | Onsite | 9:30am – 6:00pm

(Training hours will differ).

Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Under the general direction of the Cath Lab's Administrative Manager and Front Desk Administrative Coordinator, the Practice Assistant II provides administrative and operational support in a high-volume invasive cardiovascular catheterization lab. Emphasis is placed on enhancing the quality of service to our patients, visitors, and staff. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks.

The Practice Assistant II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information.

Principal Duties and Responsibilities:

• Interacts with patients, visitors, and coworkers in person and via telephone; completes all functions related to patient "check-in".
• Connects with a diverse population of patients, visitors,…