Operations Manager

The Department of Residence Life seeks a Housing Operations Manager to manage all aspects of housing operations for the MCPHS Boston and Worcester campuses. Reporting to the Director of Residence Life, the housing operations manager is the lead for housing assignments, occupancy management, key management, opening/closing, and various additional residential logistics. This is a full‑time, live‑off position based in Boston and requires working on campus four days per week with one remote day.

• Serve as the lead administrator of the Housing Director—Adirondack housing management software and oversee all housing assignments for Boston and Worcester residential students for year‑round operations.
• Manage the development and implementation of all housing processes, including the room selection and assignment process for new and returning students.
• Develop, coordinate, and distribute all housing communications to students, families, and campus partners regarding housing applications, assignments, room selection, move‑in, move‑out, break housing, and operational deadlines.
• Ensure the accuracy and integrity of housing data across all university systems through regular audits, reconciliation, and quality assurance processes.
• Manage the room change process working with students and staff to facilitate the move, key exchange, and appropriate database updates.
• Maintain rosters, room inventory, and occupancy reports for all residential buildings, including spaces owned by MCPHS and spaces shared with area colleges.
• Work closely with campus partners such as Student Financial Services, Student Accounts, Office of Admission, Office of Student Access and Accommodations, and the Registrar’s Office.
• Oversee full residential key inventory, including processing lost keys, issuing fees as necessary, preparing keys for distribution at move‑in, and processing and storing keys upon move‑out.
• Develop and maintain historical and predictive reporting related to housing occupancy, applicant conversion, deposit yield, summer melt, and future residential demand.

• Manage the Residence Life inbox and department phone calls and respond to student questions regarding housing and housing needs.
• Support Residence Life operations and functions, including move‑in and move‑out, Resident Assistant training, orientation, etc.
• Serve as a member of the Division of Student Affairs and attend training and professional development opportunities, supporting initiatives such as commencement and orientation.
• Additional responsibilities may be assigned by supervisor.

• Bachelor’s degree in Higher Education or a related field;
  Master’s preferred.
• At least two years of post‑graduate experience in college residential living environments and in facilitating technical administrative processes.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and meet deadlines.
• Demonstrated experience with housing software (Adirondack or related systems).
• Demonstrated experience manipulating large data sets accurately in Microsoft Excel.
• Ability to perform well under pressure and demonstrate problem‑solving skills.
• Ability to exercise exceptional judgment, ensure strict privacy of student information, and demonstrate outstanding professionalism across a range of situations.

• Standing, sitting, manual dexterity, ability to be mobile between buildings and office area.
• Manual dexterity to use computer and maintain files.
• Ability to be physically present at the designated worksite during scheduled work hours; after‑hours work may be necessary for events.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor or take over sponsorship of an employment visa. MCPHS is also not an E‑Verify institution.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. All qualified applicants will be considered for employment.