Front Desk Administrator Boston, MA

Front Desk Administrator

We are looking for an experienced Front Desk Administrator to support a high-profile conference and executive reception environment in Boston, MA. This long-term contract position is ideal for someone who thrives in a client-facing setting, delivers attentive service, and remains composed while managing changing priorities. The role combines front desk coordination, meeting support, and event logistics to create a seamless on-site experience for employees, executives, and guests.

Responsibilities:

• Welcome employees, executives, visitors, and event facilitators while creating a detail-focused and service-focused first impression at the reception area.
• Coordinate meeting space reservations, update room calendars, and respond promptly to booking inquiries with accuracy and attention to detail.
• Support events by arranging room layouts, confirming spaces are prepared in advance, and assisting with catering, beverage service, and post-event reset activities.
• Provide hands-on assistance with audiovisual and virtual meeting needs, helping resolve basic technical issues to keep meetings running smoothly.
• Work closely with administrative partners, facilities teams, and security personnel to ensure daily operations and executive-facing activities run efficiently.
• Use sound judgment when handling confidential information and sensitive executive schedules, maintaining discretion at all times.
• Anticipate client needs, address service concerns early, and offer practical solutions that enhance the overall guest experience.
• Keep shared conference areas organized and presentable, including reporting maintenance needs or service requests when necessary.
• Answer site-related questions and offer clear directions or guidance regarding building amenities and conference services.
• Take on additional reception, event, or operational support tasks as needed to meet business demands.