Rental Assistance Program Specialist

Responsibilities

• Process applications for Rental Start-Up, Homelessness Prevention and Utility Assistance
• Provide system navigation to advocates/case managers and property owners/managers
• Complete administrative duties required to support the Rental Assistance Program (RAP) Team
• Act in accordance with Victory Programs, Inc.’s Standards of Excellence
• Responsible for enforcing all policies and procedures of the program
• Process Utility Assistance, Rental Start-Up, and Homelessness Prevention Program Applications
• Collaborate with and advise providers on RAP eligibility and application submissions
• Assess housing service plans as needed and work with case managers
• Act as a liaison between clients and landlords while maintaining confidentiality
• Create and maintain electronic and written records of rental assistance and utility requests
• Maintain documentation procedures and collect data into EHR and tracking spreadsheets
• Communicate with internal and external providers for RAP questions
• Assist in training with internal and external providers

• Bachelor’s degree with 1-2 years experience preferred, or High school diploma with 3 or more years of client advocacy experience
• Relevant advocacy experience including Housing search;
  Case management; HIV services
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred
• Openness to harm reduction philosophy
• Strong administrative skills and the ability to pay close and accurate attention to details
• Ability to work independently and cooperatively as a member of a professional team
• Strong organizational, written, and verbal communication skills
• Strong computer skills, including Google office suites and Internet use
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)