Assistant Director, Graduate Admission Systems

Location: Boston, MA Position Type: Full time

Suffolk University's Office of Graduate Admission relies on two enterprise systems - Slate CRM and Workday Student - to manage thefull prospect-to-enrollment lifecycle for the College of Arts &Sciences (CAS) and the Sawyer Business School (SBS). The Assistant Director, Graduate Admission Systems is the office's dedicated technical owner of these platforms: the primary Slate administratorand the office's point person for Workday Student configuration,data integrity, and integrations.

The Assistant Director, Graduate Admission Systems owns the technical infrastructure staff work within - rules, workflows,forms, imports, integrations, document management, and reporting
-and partners closely with University IT, Office of Institutional Research, the Registrar, Financial Aid, International Student Services, INTO Suffolk, and Slate/Workday vendor resources to keepboth systems accurate, current, and aligned to the office'srecruitment and enrollment strategy. This role is well suited to a systems-minded admission or enrollment professional who wants to specialize technically and whocan operate independently as the subject-matter expert on both platforms.

• Serve as primary Slate administrator for the Office of Graduate Admission: owns rules and updates them as programs, terms, and policies change.
• Build and maintain portals, forms (RFI, application,application-review), and event templates.
• Manage the annual cycle refresh (rounds, retention policy maintenance, Grad Source Format checks).
• Own configuration for workflows, including source origins thatfall out of the typical graduate degree admission review.) Manage application-change workflows (and troubleshoot day-to-day Slate issues escalated by the admission and operations teams.
• Manage source formats for the graduate programs, including vendor imports and operational types.
• Provide Financial Aid Office support for decision validation and reporting needs drawn from Slate.
• Reconcile data between Slate and the INTO Suffolk application system (Salesforce) and manage the flow of applications between thetwo systems; serve as the technical point of contact for changes to programs or admission requirements communicated to INTO.
• Develop and implement a data-integrity testing strategy for Slate, distinct from routine QA reporting, to catch configuration and data errors before they reach production.
• Maintain internal Slate documentation so configuration decisions and standard operating procedures are preserved beyondany one person's institutional knowledge.
• Integrate CRM document management with Perceptive Image Now,ensuring application documents and records are captured, indexed,and accessible in accordance with University document-management standards.

• Serve as the office's primary point of contact for Workday Student functions relevant to graduate admission: application groupings, user provisioning, workflow and business-process updates, and end-of-cycle wrap-up.
• Manage Workday import processes, including ISSO/SEVIS dataloads, ensuring accurate data handling during peak import periods.
• Resolve duplicate records and other data-integrity issues in partnership with Admissions Operations, University IT and the Registrar's Office; run and review QA reports on a recurring basis.
• Maintain awareness of Workday integration schedules and escalate service needs (e.g., integration updates) to University ITas required.
• Identify and document a backup/succession plan for Workday permissions specific to this role, so graduate admission is never asingle point of failure on Workday access.

• Build and maintain ad hoc and recurring Slate and Workday reports for the Senior VP of Enrollment Management, Director,Associate Director, and operations team, including pre-building standard reports ahead of each admission cycle.
• Partner with the Director to develop a core library ofqueries/reports that reduces day-to-day dependence on this role for routine data requests.
• Document Slate and Workday procedures and keep documentation current…