Senior Program Coordinator, Office University Registrar

Our clients, a University in Boston, seek a temporary Senior Program Coordinator to ensure accuracy of records and adherence to applicable regulations, policies, and procedures.

Reporting to the Senior Assistant Registrar.

This position will support functions across multiple areas within the Office of the University Registrar which impact enrollment, registration, graduation, records integrity, academic scheduling, and reporting. This position will be cross-train into related organizational areas to provide support at peak times. The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. They are expected to set priorities in consultation with others and to maintain confidentiality of information.

• Update academic records within the student information system based on appropriate authorization and supporting documentation; maintain student records including, but not limited to, student demographics, academic programs, course adds, course drops, leave of absence / withdrawals, and grades
• Process email communications and workflow ticket requests as needed for the areas within the OUR
• Read, interpret, understand and apply policies to remediate complex student and university issues, ensuring compliance with office, university, state and federal policies, rules, and regulations
• Process transcript requests and respond to transcript related inquiries

• Research, audit, and maintain historical records for transcript production and maintenance of the student record
• Process and update applications for conferral and award degrees for graduating students.
• Maintain and correspond with students, advisors, department chairs, deans, directors, and key staff members to properly evaluate student records for completion purposes
• Investigate, troubleshoot, and resolve issues presented by a variety of constituents, including students and university staff
• Maintain confidential academic files in proper working order in accordance with current FERPA and university procedures.

• Contribute to the overall success of the OUR by performing all other duties as assigned

• Excellent verbal and written communication skills, including ability to effectively communicate; with internal and external customers;
• Be a methodical business process or systems thinker and problem solver;
• Ability to maintain a high level of data entry accuracy, consistency, and attention to detail;
• Ability to understand and analyze data; recognize anomalies and apply updates methodically;
• Ability to compose clear documentation;
• Ability to work independently, multi-task, establish priorities, and perform well under pressure;
• Bachelor’s degree.