Unit Coordinator

Unit Coordinator

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Department:
Menino 6 East

Schedule:

Part Time (32 hours, Rotate Day/Evening/ Every Other Weekend & Holiday)

• Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.
• Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner.
• Identifies self.
• Provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Interacts in a courteous professional manner.
• Coordinates activities of front desk/office support services.
• Performs clerical duties for the department.
• Answers/responds to telephone calls and inquiries in timely manner.
• Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner.
• Checks and replies to BMC e-mail frequently during shift.
• Checks voice messages and follows up on messages during the shift.
• For Respiratory Therapy Dept:
  Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch.
• Logs off the PFT extension at the start of breaks, lunch and at the end of the shift.
• Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.
• Answers patient call lights in a timely manner and immediately, if possible.
• Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
• Follows-up on call light requests to ensure nursing staff has responded.
• Maintains communication data, i.e. computer, charge/ white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.
• Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.
• Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.
• Secures patients' personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc.
• Ensures a patient belongings list for every patient.
• Upon discharge copies belongings list and files in binder/other designated location.
• Monitors healthcare computer software systems ( i.e., SCM, SDK, GE, etc) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.
• Handles and distributes mail, flowers, gifts, etc.
• Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.
• Identifies emergency situations and initiates appropriate response actions within the scope of his/her role.
• Is familiar with area disaster plan and unit.
• Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner.
• Uses computer software /terminal for access data entry.
• Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.
• Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.
• Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond…