Ophthalmology Operations Coordinator

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Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Provides general administrative and operation support to the Practice Manager. Performs a variety of tasks specifically aimed toward the organizational mission which include but not limited to: general administrative support, project coordination, monthly metrics reports, approving payroll, report generation, training new hires, and process implementation. Also steps in to be Acting Manager in the event a Practice Manager is out for an extended period of time.

• Coordinates and manages daily administrative and operational activities to support clinical departments.
• Covers and supports various sites' operations when Practice Manager vacancies occur.
• Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provides training and support to staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Resolves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Associate's or Bachelor's degree and/or equivalent combination of education and experience. Minimum 2 to 3 years of experience operating in an administrative capacity and/or work involving administrative project coordination. Strong organizational skills a must. Proficient working knowledge of Microsoft Office applications required. Excellent communication skills (verbal/written), ability to work with a team and independently. Healthcare background preferred.

EEO Statement Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

Remote Type Onsite

Work Location 243-245 Charles Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $48,547.20 - $69,409.60/Annual Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your…