Patient Representative - Ambulatory

Position: Patient Experience Representative I - Ambulatory
Position Summary:

As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations

Collaborating with referring providers and practices

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting patients encounter

Customer Service May be required to rotate to front desk, greeting and directing patients, families and visitors

Monitoring daily schedule and coordinating flow with clinicians/supervisors

Answering, screening, and routing telephone calls.

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

Administrative:

Providing routine clerical support as needed

Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

Facilitating and directing communication with Financial Counseling

Schedule:

Monday - 8:00am - 6:00pmThursday - 11:30am - 9:00pmFriday - 11:00am - 9:00pmSaturday - 8:00am - 3:00pmSunday - 8:00am - 2:00pmMinimum qualifications

Education:

A high school level of education required, bachelor’s degree preferred

Experience:

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Previous experience with EPIC preferred

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.