Patient Services Coord. II

Patient Service Coordinator II - Orthopaedic Surgery Position Overview

The Patient Service Coordinator II (PSC II) plays a key role in supporting the clinical, operational, and academic missions of the Department of Orthopaedic Surgery. This position offers a unique opportunity to work alongside nationally recognized orthopaedic surgeons while contributing to innovative patient care initiatives. Reporting to the Administrative Manager, the PSC II provides comprehensive administrative support within a fast‑paced ambulatory surgical practice.

Responsibilities include coordinating patient appointments, supporting clinical operations, assisting with surgical scheduling, obtaining authorizations for advanced treatments, and ensuring a seamless patient experience. The ideal candidate is highly organized, detail‑oriented, comfortable working independently, and able to manage multiple priorities in a dynamic healthcare environment. Candidates with a clinical background and experience using Epic are strongly preferred.

• Schedule and manage outpatient appointments for assigned providers.
• Coordinate clinic schedules and ensure accurate appointment management.
• Manage patient phone calls and respond to inquiries in a timely manner.
• Monitor Epic in‑baskets and route messages appropriately.
• Ensure patients, families, and caregivers understand instructions related to procedures, tests, treatments, and follow‑up care.
• Notify providers or leadership when additional patient education or follow‑up is needed.

• Assist with surgical scheduling and case entry as directed.
• Coordinate pre‑operative requirements and ensure timely completion of necessary testing and clearances.
• Work collaboratively with clinical staff and external providers to obtain surgical clearances.
• Support management of surgeon operating room block time to maximize efficiency and patient access.
• Obtain pre‑authorizations for advanced treatments, including imaging studies and injections.

• Process and manage patient‑related documentation, including:
  • Disability paperwork
  • Leave of absence forms
  • Medical letters
  • Progress updates and related documentation
• Maintain provider calendars, ensuring patient care and administrative activities are appropriately scheduled and conflict‑free.
• Prepare patient charts and support clinic readiness activities.

• Deliver exceptional customer service to patients, families, and visitors.
• Respond promptly to tasks, requests, and operational needs.
• Support departmental initiatives, process improvements, and workflow changes.
• Attend department and staff meetings as required.
• Maintain compliance with all hospital, departmental, regulatory, and accreditation requirements.
• Adhere to Orthopaedic Surgery policies and procedures.
• Perform additional duties and special projects as assigned.

• Front Desk Support
  • Provide coverage for patient check‑in and check‑out activities as needed.
  • Assist in maintaining efficient patient flow throughout the clinic.
• Team Support
  • Provide backup phone coverage for the practice.
  • Assist colleagues, including surgical schedulers and administrative staff, as directed by leadership.
  • Serve as a resource for patients, visitors, and hospital personnel while following departmental and organizational policies.
  • Participate in departmental projects and practice‑specific initiatives.

• Ability to work independently with minimal supervision.
• Strong collaboration skills and ability to work effectively within a healthcare team.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• High…