Office Concierge

Workplace Services Concierge

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Workplace Services Concierge to support our client's team.

Location:

Boston, MA 02111

Salary Pay Range and Other Compensation: $25.00- $25.00/hour

Employment Type:

Full-Time | Temporary Hire

FLSA Status:
Non-Exempt

Schedule:

Onsite, M-F, 5 days per week

As a member of the Global Real Estate and Workplace Services team, the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow employees and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction.

The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

* Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

* Call Management / Switchboard:
Answering, screening and forwarding calls to appropriate departments and/or staff

* Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all

* Assist with company local events and meetings (onsite/offsite conference room reservations, catering, decor, coordination, etc.)

* Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

* Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization

* Maintain security by following approved procedures, in partnership with Global Physical Security

* Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the offices

* Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

* Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary

* Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

* Receive, sort and forward incoming mail. Maintain and route publications

* Coordinate the pick-up and delivery of express mail services (Fed Ex, UPS, etc.)

* Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

* Report to the office M-F, 5 days per week. No remote or hybrid workstyle is available for this role

* Minimum of 2 years professional experience

* Office Services, Concierge, or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcome

* Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals

* Experience interacting with people at all levels, including senior management

* Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health and Safety standards is welcome

* Demonstrated ability to work independently and prioritize multiple tasks

* Flexibility to perform job tasks outside of job description when necessary

* High level of integrity and ethics, with the ability to maintain confidentiality

* Strong working knowledge of Microsoft Office and Google Suite products