Unit Coordinator, NICU

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Schedule Days with Evening rotation One 12, and one 8 hour shift or a combination of 4 hour shifts

The Neonatal Intensive Care Unit (NICU) and Special Care Nursery provide high-quality, family-centered care for infants requiring specialized support. The care model is individualized and developmentally supportive, designed to promote physiologic stability and optimal growth for each infant. Families are essential partners in the care process. Parents participate in decision-making and are engaged from admission through discharge. An interdisciplinary team approach guides all aspects of care delivery.

The unit culture is collaborative, respectful, and grounded in open communication. The team benefits from strong educational programs, professional development opportunities, and consistently high staff retention.

The Unit Coordinator supports the efficient daily operations of the Neonatal Intensive Care Unit (NICU) and Special Care Nursery by serving as a central resource for communication, coordination, and administrative support. This role partners closely with nurses and the interdisciplinary care team to coordinate patient admissions, transfers, and discharges; maintain accurate patient records; manage unit communications; and facilitate patient flow. As a primary point of contact for patients, families, visitors, and staff, the Unit Coordinator fosters a welcoming environment, ensures timely information exchange, and delivers exceptional customer service to support a seamless care experience.

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuable program.
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

• Previous administrative experience in a healthcare setting.

• Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving: Ability to address problems that are…