Operations Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

• Isresponsiblefor the managementofalladministrativefunctionsandthedailyoperation of Mail and Distribution Services.
• Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service.

• Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services.
• Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans.
• Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions.
• Performs weekly inspections of satellite mail centers, ensuring procedures are being followed.
• Oversees all operations at the Student Mail Forwarding Center. Has the responsibility of ensuring that the forwarding process flows properly. Manages customer service issues related to mail forwarding, delegating as needed.
• Responsible for the postage metering and outgoing mail operation. Oversees daily metering, stays informed of the latest postal rates and regulations, records account information and maintains relationships with metering customers.
• Assists in the implementation of Mail Services policies and procedures and ensures all guidelines are followed by administrative staff.
• Manages all aspects of customer service for Mail Services, including email and telephone inquiries, working closely with the Manager of Delivery and Materials Management to ensure that all operations are aligned.
• Responsible for and is a department expert on the parcel tracking systems. Ensures that all Mail and Distribution Services’ staff are trained on the system and that established departmental guidelines are followed.
• Involved in all financial processes for Mail and Distribution Services, ensuring that monthly billing for all operations is done on a timely basis. Assists Director in setting rates and developing new business.
• Has knowledge about and is able to assist the Director in developing, administering and analyzing the department’s operating budget and business plan.
• Provides input and assistance to the Director in preparing monthly, quarterly and annual financial and operational reports.
• Processes and manages all payroll turnaround for semi-monthly, weekly and light/temporary Mail and Distribution Services’ staff.
• Has a role in the hiring of all Mail Services staff.
• Participates in management of information systems planning for the unit and plays a lead role in monitoring data integrity within all systems.
• Responsible for the management of key projects at Mail and Distribution Services, including FAS package distribution and Student Move-in.
• Edits and maintains the Harvard…