Intake Specialist; Anticipated SY

Intake Specialist (Anticipated Vacancy) (SY26-27)

Starting Date: Immediately

Boston Public Schools Central Office
- Civil Rights
- Boston, Massachusetts Open in Google Maps

This job is also posted in Boston Public Schools

This position is an anticipated vacancy. It is expected to be vacant by 09/25/2026. However, the current incumbent has a right to rescind their retirement, leave, or resignation up until the day of the expected vacancy date.

Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.

OFFICE

DESCRIPTION:

The Office of Civil Rights (OCR) is charged with monitoring and working to ensure employment and educational equity within the Boston Public Schools. The Office has primary responsibility for investigating concerns regarding possible explicit bias-based incidents, including sexual misconduct, and taking proactive steps to prevent such incidents and ensure a welcoming, respectful, and equitable education and employment experience for all members of the BPS community.

POSITION SUMMARY:

The Office of Civil Rights (OCR), part of the Office of the Superintendent, plays a critical role in advancing equity and ensuring that all members of the Boston Public Schools (BPS) community are supported. The OCR Intake Specialist serves as the primary point of contact for students, caregivers, staff, partners, and other stakeholders who have questions, concerns, or complaints related to bias-based or sexual misconduct, civil rights issues, and the district’s Equity Circulars.

The OCR Intake Specialist ensures exceptional customer service—by phone, email, or in person—and provides accurate information, documents complaints, initiates investigations when necessary, and facilitates access to appropriate resources. This role requires professionalism, a thorough understanding of BPS Equity Policies, and the ability to assess constituent needs, resolve issues directly when possible, or connect individuals to the appropriate individuals or departments for further support.

The OCR Intake Specialist ensures accountability and transparency by maintaining accurate records through a technology-based tracking system and supports both the Office of Civil Rights and the Superintendent’s Office in timely and effective case management. The OCR Intake Specialist demonstrates strong communication and time-management skills, resource navigation, and the ability to thrive in a fast-paced, multilingual, and multicultural environment where continuous learning and improvement are essential.

• Manage in a professional manner a heavy volume of inbound and outbound calls, emails, referrals and potentially in-person visitors, in a timely manner with linguistic and cultural appropriateness.
• Be well-versed on all aspects of BPS, especially family-facing protocols and policies.
• Build relationships with the various BPS department contacts, school superintendents, operation leaders, school leaders and others to support our services to families, students, partners and others for effective navigation.
• Engage with all stakeholders to understand and address concerns within BPS.
• Participate in briefings and be prepared to respond to timely topics (safety incidents, pandemic related issues, etc.)
• Assist with…