Practice Assistant II, Sports Medicine

Administrative Support Role

Step into a role where your work truly makes a difference every day! As a vital member of our team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. This position is primarily focused on patient check-out and back-desk operations, while also providing coverage for administrative team members during absences. In this fast-paced orthopedic practice, you will play an important role in delivering an exceptional patient experience by coordinating follow-up care, scheduling appointments, supporting providers and staff, and ensuring the efficient flow of information throughout the practice.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications:

• Education:
  
  High School Diploma or Equivalent required.
• Experience:
  
  Office experience 2-3 years required.
• Knowledge, Skills and Abilities:
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable):

Department: MGH Orthopedics, Sports Medicine

Schedule:

Monday - Friday | 8am - 4:30pm | Onsite

Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!