Mailroom Clerk

This position is Monday-Friday from 9am-5pm and every other Saturday for five hours. This position is also eligible for a Weekend Shift Differential.

The mailroom clerk will be responsible for the timely and accurate daily sorting and distribution of incoming mail and posting of outgoing mail for Institute departments in accordance with postal rates and regulations. The mail includes interoffice mail between DFCI and LMA and Partners institutions, incoming mail from post office, and posting outgoing mail, including overnight, priority, certified, registered and international mail.

The mailroom clerk interacts daily with all levels of staff throughout DFCI, USPS staff, mail room staff at area institutions, and postage machine vendor and supply vendors.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Responsible for the timely and accurate daily sorting and distribution of incoming mail and posting of outgoing mail for Institute departments in accordance with postal rates and regulations
• Mail includes interoffice mail between DFCI and LMA and Partners institutions, incoming mail from post office, and posting outgoing mail, including overnight, priority, certified, registered and international mail
• Operates postage machine for outgoing daily mail and large mailings; replenishes postage meter as needed; runs monthly reports of accounts utilizing mail machine software
• Keeps postage equipment in good working order and coordinates repairs with service vendor
• Posts large mailings for DFCI departments in a timely and cost-effective manner, resolving questions and problems with department coordinators and maintaining accurate log of department postage costs for large mailers utilizing postage equipment software
• Maintains inventory of supplies for mailroom and mail machine
• Maintains log of tracking numbers for certified, registered, overnight, and priority mail deliveries
• Maintains an orderly mail room and sorting areas
• Organizes mail slots and works with General Services to assign new mail stops when departments move their offices/labs
• Works with General Services to reduce mail for terminated employees
• Assists DFCI employees who call or come to the mailroom
• Responsible for driving a DFCI vehicle to the post office in order to mail certified, registered, priority, overnight, and international mail for DFCI departments; when USPS morning delivery is delayed which will result in delays sorting and distributing daily mail, mail person will use DFCI vehicle to pick up USPS mail

• Previous experience in a mail room setting with knowledge to operate postage machines, fax machines, and familiarity with USPS postal rates and regulations is helpful
• Computer skills, including basic knowledge of Microsoft Outlook email system, DFCI Intranet online directory look-up, and internet familiarity to utilize USPS web site regarding postal regulations and online directories for LMA institutions
• Excellent customer service and communication skills (oral and written); will interact with employees at all levels and vendors, both in person and on the telephone
• Excellent organizational and problem-solving skills to meet deadlines
• Must be detail oriented with ability to multitask
• Proven ability to work with a minimum of supervision
• Must be a strong team player
• Must be energetic, professional, courteous, and reliable

• High school diploma OR GED required
• One-year experience in customer service setting
• Must have valid driver's license with good driving record

• This position handles confidential interoffice and U.S. mail

None

Indirect patient contact when facilitating department-related services

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and…