Concierge

Job Title:

Concierge
- Level 1

The Concierge
- Level 1 provides a welcoming, organized, and service-oriented experience for guests, visitors, and employees within an office environment. This part-time role focuses on managing café and pantry areas, coordinating meeting spaces, supporting visitor registration, and delivering high-quality customer service to ensure a smooth and positive workplace experience.

• Manage café and pantry areas to ensure they remain clean, well-organized, and adequately stocked throughout the day.

• Oversee breakroom operations and help maintain a positive and comfortable workplace environment.

• Assist with breakfast and lunch orders, including coordinating with vendors and catering providers to ensure timely and accurate delivery.

• Manage vendor relationships and coordinate service requests, following up to ensure services are completed as expected.

• Handle scheduling and calendar-related administrative support, including organizing appointments and internal events as needed.

• Coordinate conference room bookings and ensure meeting spaces are prepared, clean, and equipped with necessary supplies and equipment.

• Manage visitor registration and check-in/check-out processes, providing a professional and friendly guest experience.

• Provide general administrative support, including handling office operations tasks and responding to day-to-day requests.

• Support workplace experience initiatives to promote smooth office operations and enhance the overall employee and guest experience.

• Assist guests, customers, and tenants with business and personal needs, such as making reservations, scheduling transportation services, and providing recommendations on local attractions.

• Perform other administrative tasks as assigned to support the office and workplace services team.

• At least 0–2 years of experience in customer service, receptionist or client services roles.

• At least 6 months of experience in a similar concierge role or closely related position.

• Demonstrated ability to deliver professional, friendly, and responsive customer service in a fast-paced environment.

• Experience managing vendor relationships and coordinating service requests.

• Strong organizational skills with the ability to manage multiple tasks, such as scheduling, room bookings, and pantry oversight.

• Basic computer proficiency, including the ability to use standard office software and tools.

• Experience using Microsoft Office applications.

• Effective verbal and written communication skills for interacting with guests, tenants, vendors, and internal teams.

• Ability to handle administrative tasks accurately and maintain attention to detail.

• Education level of at least a high school diploma or GED.

• Experience in office and soft services or workplace experience support is beneficial.

• Comfort working in a guest-facing role that involves regular interaction with visitors and employees.

• Ability to prioritize tasks and manage time effectively within a part-time schedule.

• Strong problem-solving skills and the ability to respond calmly and professionally to unexpected situations.

• Interest in creating a welcoming environment and enhancing the overall workplace experience.

• Willingness to support a variety of administrative and operational tasks as business needs evolve.

This is a part-time, in-person role based in a professional office setting, working approximately 20 hours per week during morning hours (generally between 7:30/8:00 a.m. and 12:00 noon). The position is located in a modern office building and involves regular work in café, pantry, breakroom, and conference room areas. You will use standard office technologies, including computers and Microsoft…