Undergraduate Program Support Specialist

General Summary

This is an outward facing position that provides direct customer service to students and supports the programs and services of the College of Management Undergraduate Program Office (UPO) staff and Director. This role serves as a first point of contact for students visiting, calling, or emailing the UPO. Additionally, this position provides professional support for several processes, programs, and goals of the office all aimed at supporting student success and operational effectiveness.

• Provide a welcoming reception for students and others who visit or call the College of Management Undergraduate Program Office (UPO).
• Manage front desk operations for the Undergraduate Program Office and support College of Management reception area activities.
• Monitor departmental email accounts daily. Triage incoming inquiries and respond directly or connect email contacts to the appropriate UPO staff member in a timely manner.
• Manage the check-in and waiting room process for in-person and virtual advising drop-in hours.
• Assist in maintaining an operational calendar for the Undergraduate Program Office to reflect staffing, programming and events.

• Support the College of Management Registration Request process for undergraduate students. Download form data to spreadsheets, use Wiser to look up additional student data, run degree audits for review, process decisions either on Wiser or via email as informed by the UPO Director.
• Support the College of Management Credit Overload process for undergraduate students. Download form data to spreadsheets, run transcripts for review, process decisions either on Wiser or via email as informed by the UPO Director.
• Manage communication for cancelled sections and newly added courses.
• Collect course details for any College of Management undergraduate Special Topics courses and communicate them to students via email and Canvas.
• Assist with pre-requisite review and resolution process; running roster reports on Wiser, running degree audits, spreadsheet maintenance, student communication in conjunction with UPO Director.
• Manage the course over-enrollment process during the add-drop period; reviewing faculty requests, space limitations, Wiser actions, and communicate with individual students.
• Monitor writing assessment email account daily; assist students with sign up process and troubleshoot problems, communicating directly with students to resolve issues.
• Upload writing assessment scores and data to Wiser to meet course pre-requisites.

• Support the Program Change process for the College of Management undergraduate students and internal prospective students. Enter form data on spreadsheets, run transcripts for data collection and review, process forms with decisions and prepare and send decision emails as guided by the UPO Director.
• Manage Academic Advisor assignments on Wiser by updating assignments as new students enroll and after students successfully complete the Program Change process to join CM.
• Review a list of active CM students at the start each semester to confirm assignments are accurate and make corrections when needed. Assign CM advisors to Undecided Business students once they declare a major.
• Space scheduling for Peer Mentor programs such as staff meetings, First Year Student events, Campus Center tabling, and other events that arise throughout the year.
• Assist with organization of and preparation for events including Open Houses, Accepted Student Day events, Majors Fairs, Orientations, various tabling events, honors ceremonies, student organizations events, and other unidentified events. Gathering event materials, sending follow-up information as needed, attendance at some evening or weekend events may be required.
• Assist with the transfer credit review process; add review requests to a spreadsheet, communicate with faculty reviewers for equivalencies, process related paperwork for system updates and approvals as needed.
• Coordinate ordering and distribution process of academic regalia for undergraduate students in CM.
• Assist with CM Honors program communication and application management process.

• Liaison with the College of Management Career Services Office;
  Academic and Career Engagement and Success Center, College of Management Faculty, UMass Boston Alumni Office and other offices to assemble a calendar of…