Senior Practice Assistant

Site:
Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join BWH Primary Care Associates – Longwood and help create a smooth, welcoming experience for patients and clinical teams. In this highly visible role, you’ll combine strong administrative skills, sound judgment, and advanced system knowledge to keep a busy practice running efficiently.

Location:

800 Huntington Avenue, Boston, MA (Mass Eye and Ear Building)

Schedule:

Full time, 40 hours per week, day shift, onsite Pay:
Starting at $22.00 per hour, with increases based on years of experience.

• Support efficient daily clinical and practice operations.
• Coordinate patient appointments and perform scheduling, check-in, and check-out duties at an advanced proficiency level.
• Assist callers, respond to routine questions, and triage more complex matters appropriately.
• Process billing forms and scan documents into the patient medical record in EPIC.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Handle specialized functions such as surgical scheduling, schedule changes, and blocking, as assigned.
• Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results.
• Take on additional responsibilities as needed.

• High school diploma or equivalent.
• Three to five years of office experience.
• Advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Clear written and verbal communication, accurate message-taking, and strong proofreading and editing skills.
• Excellent organization and time management, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.

• Medical, dental, and vision coverage
• a 403(b)-retirement plan
• tuition reimbursement
• a discounted MBTA pass
• and more.

• Remote Type:
  Onsite Work
• Location:
  
  800 Huntington Avenue
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly Grade 4

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

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