Patient Services Coordinator II — MGH Beacon Hill Primary Care

Patient Services Coordinator II — MGH Beacon Hill Primary Care    Boston, MA | Full-time, 40 hours | Day shift | Onsite    Bring your organization, communication, and customer service skills to MGH Beacon Hill Primary Care. As a Patient Services Coordinator II, you’ll help create a welcoming, efficient experience for patients while supporting physicians, nurses, and clinical staff in a fast-paced practice environment.
What You’ll Do    
• Welcome and assist patients through scheduling, check-in, and check-out.

• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.

• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.

• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.

• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.

• Serve as an EPIC scheduling, registration, and billing resource; training is provided.

• Support colleagues with training and perform specialized scheduling functions as assigned.

What You’ll Bring    
• Strong communication and customer service skills.

• The ability to handle confidential patient information with discretion.

• Excellent organization, attention to detail, and the ability to manage competing priorities.

• A collaborative approach when working with patients, physicians, nurses, and administrative colleagues.
** Qualifications
* * Education  High School Diploma or Equivalent required    Can this role accept experience in lieu of a degree?  No    Experience  Office experience 2-3 years required    Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
** Additional Job Details (if applicable)
** Department: MGH Beacon Hill Primary Care

Schedule:

Days, 40-Hours, Onsite  Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.  Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Schedule:

40-hour, Days, Onsite    
** Remote Type
** Onsite
* * Work Location
** 165 Cambridge Street
** Scheduled Weekly Hours
** 40
* * Employee Type
** Regular
* * Work Shift
** Day (United States of America)
** Pay Range**- /
** Grade
* * 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and…