Appellate Clerical Services Manager

Official

Title:

Appellate Clerical Services Manager

Pay Grade: Management

Salary Range:$95,047.03 (Step
1) - $ (Step
8)

Departmental Mission Statement: The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially.

Notes: THIS POSTING IS ONLY FOR CURRENT APPEALS COURT EMPLOYEES

• Court employees are not permitted to engage in the practice of law.
• Employees of the Massachusetts courts are required to be Massachusetts residents.
• This is a full-time position and is eligible to participate in the Court’s hybrid remote work policy.
• The position includes a generous State benefit package including a defined benefit pension plan, subject to vesting. Information about the Court's benefit page is available at https://(Use the "Apply for this Job" box below).-benefits
• Employment is contingent upon passage of a criminal record check for all new hires.
• This position is a non-union, management position.

Position Summary: Manages the clerical operations of the Clerk's Office to ensure adequate staffing coverage and the processing of items in a timely manner. Performs operational, administrative, and fiscal functions for the Clerk's Office. Manages individualized requests as needed. Duties include but not limited to management and supervision of personnel, departmental administration, hiring and staffing issues, and departmental initiatives. Other duties include SSTA and leave administration, report creation & data analysis.

Supervision Received: Works under the direction of the Clerk or his/her designee.

• Manages the clerical staff of the Clerk's Office
• Supervises the work of clerical personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• May participate in the hiring and promotion process for clerical staff within the Clerk's Office.
• Assists the Clerk in managing administrative functions of the Clerk's Office, including scheduling courthouse coverage.
• Plans clerical teams' meetings, developing objectives and agenda, coordinating meeting logistics;
• Gives aid and support to clerical staff in completion of their work.
• Assists in developing key performance indicators (KPI) and compiles and provides regular reports regarding progress in meeting objectives.
• May participate in disciplinary process as designated by the Clerk.
• Assists in providing customer support and service to incoming questions or issues from the public, court users, and court staff.
• Manages leaves and SSTA approvals, including oversight of time and attendance for clerical staff.
• Participates in discussions related to human resources and fiscal matters and operations with Clerk's Office senior management and members the Office of Court Administration.
• Performs other duties as required.

Communicates and demonstrates the ethics and values of the Appeals Court.

Employees are fully committed to fulfilling the Appeals Court and Clerk's Office missions.

Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.

Conducts oneself in a courteous and professional manner towards both Court employees and the public.

Possessing the court procedural knowledge of all types of case processing, and supervising staff using best practices to ensure high performing court operations and customer service.

The…