Field Service Engineer

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands‑on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.

• Bachelor’s degree
• 2+ years of automotive dealership diagnosis and repair experience.
• Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
• Valid, unrestricted driver’s license.
• Ability to operate manual transmission vehicles.
• EPA 609 Certification, or the ability to obtain it within 30 days of hire.
• Ability and willingness to travel with overnight stays on a weekly basis.
• 2+ years of experience using Microsoft 365 (., Outlook, Teams, Word, Excel, PowerPoint).
• Strong interpersonal skills, with the ability to:
  Command respect in the shop and the boardroom Influence without direct authority Navigate difficult conversations with dealership leaders, technicians, and customers

• Bachelor’s degree in automotive‑related field, such as (but not limited to):
  Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management
• Ford‑specific Automotive Repair Technical Training, including heavy trucks and diesel.
• Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series
• 5+ years of Hands‑on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
• Proven ability to independently plan, organize, reorganize, prioritize, and problem‑solve in a dynamic field environment.
• Strong professionalism and customer‑facing skills, including:
  Service and customer interface experience Comfort working with dealership leadership, customers, and cross‑functional Ford teams

If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder...or

all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.