Commercial Customer Account Executive

Commercial Customer Growth Account Executive

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The Commercial AE CG partners closely with Customer Success and Renewals to drive customer cross‑sell and upsell across a broad base of SMB and entrepreneur segment customers, educating customers on Klaviyo’s portfolio and guiding them to maximize value, revenue impact, and long‑term relationships. This includes targeting ICPs for expand motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment.

• None.

• Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization.
• Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone.
• Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo’s footprint in existing accounts.
• Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations.
• Apply consultative selling and ROI‑backed business cases using core e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to discovery insights to drive executive alignment and decision quality.
• Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and “why/why not,” with timely updates that support predictable roll‑ups to leadership.
• Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale.
• Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks.
• Perform other related duties as assigned.

• Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values.
• Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences.
• Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case.
• Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact.
• Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans.
• Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping.
• Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations.
• Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes.
• Collaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity.
• Tools proficiency:
  Salesforce, Outreach, Linked In Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and…