Client Success Manager

Client Success Manager page is loaded## Client Success Manager locations:
Boston, MA, UStime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR 9418

Let’s be #Brilliant

Together

ISS is hiring! ISS seeks a Client Success Manager responsible for high-value account in our Enterprise segment of Market pulse- MI. Market Pulse is the industry’s leading distribution intelligence platform, delivering unmatched market sizing, competitive insights, and asset‑flow analytics - empowering asset managers with the actionable data and strategic intelligence they need to identify opportunities, anticipate market shifts, and drive smarter growth.

This role is pivotal in driving long-term customer success and strategic alignment between our company and clients.

This role requires a consultative approach, both externally with clients to understand their business objectives and needs, and internally across our product, data and support teams.

What you'll do:
* Own a portfolio of top-tier accounts with complex needs and high strategic value.
* Serve as primary escalation point for client challenges, ensuring functional collaboration with Product and sales.
* Build and maintain direct relationships with stakeholders, positioning yourself as a trusted strategic partner
* Identify and drive cross-sell opportunities in partnership with Sales specialists and Account Directors.
* Serve as a product expert – onboard clients, train new user teams, build ad hoc reporting and provide industry insight in line with business goals.

Who You Are:
* 2-5 years’ experience in client success, account management preferably in finance.
* Excellent communicator with strong presentation skills with a flexible style depending on audience.
* Energetic self-starter with the ability to influence others through data and strong story telling.
* Experience with Salesforce or other CRMS.
* Bachelor's degree or equivalent professional work experience.

The expected base pay range for this role based in Boston, MA is $65,000- $85,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible. #LI-JB1 #MIN #ASSOCIATE
** What You Can Expect from Us
** At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire.

Let’s be #Brilliant Together.
** About ISS STOXX
** ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.

Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business.

Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. Visit…