Business Analyst II, Research Informatics Operations

The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.

Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research system operations program. They will collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality.

The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership. They will serve as a mentor and resource for junior staff.

This position is funded through September 30, 2028, with the potential for extension.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physicians/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED:

• Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently
• Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment
• Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately
• Able to self-manage and assume ownership for support tasks and project work
• Ability to work independently and within a team
• Ability to work and maintain focus within a complex work environment with shifting and competing priorities
• Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects
• Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff
• Ability to learn new tools and utilities rapidly
• Excellent communication skills - both oral and written
• Ability to negotiate and communicate with all levels of staff
• Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work

MINIMUM

JOB QUALIFICATIONS:

Minimum Education:

Bachelor’s degree. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. Extensive relevant experience may substitute required degree.

Minimum Experience:

5+ years of direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research. Experience in collaborating with cross-functional teams of five or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within work groups. Experience with successful implementation of enterprise applications. Strong project management skills;

formal business analyst training a plus. Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information,…