Commercial BDR Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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The Commercial Business Development Manager recruits, trains, develops and supports new and existing BDRs and Growth Specialists to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis.

• Recruits, interviews, hires, and trains new staff.
• Meet 1:1 with direct reports to provide coaching and give feedback.
• Educating team on e-commerce best practices, demoing the platform, and removing barriers for them to activate new customers.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Performs other related duties as assigned.

• Ensures specific business goals on a weekly, monthly, quarterly and annual basis.
• Works cross functionally with teams outside of Sales, especially Marketing.
• Provides sales coaching to BDRs and/or Growth Specialists.
• Assists with refining processes.
• Implements feedback from other departments or external customers.
• Drives system and process efforts in generating and closing new business.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong supervisory and leadership skills.
• Passion for training and development.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• 2+ years of Business Development and/or Account Executive experience - experience in high-transaction sales preferred.
• Proven track record of being a consistent top sales performer - experience in the Mar Tech space a plus.
• 1+ years of team lead and/or management experience, a plus.
• High school diploma or equivalent work experience, a Bachelor’s degree or above a plus.

• Prolonged periods of sitting at a desk and working on a computer.

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Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and…