Senior SMB Account Manager

Location

Boston

Full time

Hybrid

Sales

• $92K – $118K
  • Offers Equity

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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We are looking for a Senior SMB Account Manager who is customer-focused and results-driven to join our high growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move.

As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll be expected to navigate a fast-paced, hyper growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations that will help our entire team scale.

• Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.

• Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.

• Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.

• Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.

• Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.

• Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.

• Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

• Experience: 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.

• Communication: Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.

• Analytical Rigor: You are comfortable in Excel/BI tools and enjoy using data to prove value.

• Growth Mindset: You thrive in "hyper growth" and view ambiguity as an opportunity to build something new.

• Language: Native-level fluency in English; additional European languages are a significant advantage.

• Empathetic: You genuinely care about your customers’ success and approach every problem with a solution-oriented mindset.

• High Integrity: You are a team player…