Operations & Improvement Consultant

Tower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US

PA Consulting empowers people through design, engineering, and science. As a consultancy, PA works across an array of industries and disciplines to turn inventive ideas into innovative products that meet the challenging goals of our clients. We work in everything from surgical robotics to tiny audio devices to industrial construction tools.

We’re looking for talented consultants to join our Operations & Performance Improvement team and help transform clients’ business operations across all major sectors. You will work on engagements that range from short-term tactical improvements to end-to-end operations strategy, tackling projects that are critical to the growth and resilience of global organizations. Term tactical improvements to end-to-end.

Our clients’ challenges include defining operations strategy, designing and delivering the capabilities of tomorrow, and driving both incremental and transformational change—creating value through technology, digitalization, globalization, innovation, cost out, and revenue growth. You’ll gain meaningful exposure to complex organizations and play a direct role in how they operate and perform.

What You’llDo:

• Design & deliver supply chain, manufacturing and operations strategy:
  Support or lead components of operating model and operations strategy work, from vision and design principles to implementation.
• Optimize performance:
  Map and improve end‑to‑end processes, streamline workflows, and embed operational excellence and continuous improvement.
• Plan supply chain and manufacturing operations:
  Support demand/capacity planning, manufacturing operations planning, and service delivery models to enhance throughput and service levels.
• Drive value realization:
  Develop business cases, benefits frameworks, and cost‑out levers; track and report value delivery.
• Transform at pace:
  Build pragmatic transformation roadmaps, mobilize change, and ensure sustainable adoption with clients.
• Partner across disciplines:
  Collaborate closely with strategy, digital, data/analytics, and agile teams to deliver integrated solutions.
• Engage stakeholders:
  Work shoulder‑to‑shoulder with client teams—facilitating workshops, framing problems, structuring analysis, and communicating insights clearly.

We welcome applicants from a variety of backgrounds who bring strong analytical and professional experience. Typical candidates will have:

• Support problem solving, structured analysis, and the creation of deliverables.
• Facilitate workshops, gather data, map processes, and synthesize insights.
• Contribute to operating model, supply chain, and operations strategy components.
• Drive work forward within well-defined work streams while collaborating closely with client teams.
• Communicate clearly, build trust with stakeholders, and contribute to team culture.

Senior Consultant:

• Lead work streams and coordinate junior team members.
• Manage client discussions at the manager and director level.
• Ensure quality across deliverables, analysis, and recommendations.
• Translate strategy into actionable implementation plans.
• Lead multi-workstream programs from discovery through implementation.
• Define vision, scope, governance, and success measures.
• Own senior‑level relationships including VP and C‑suite stakeholders.
• Shape opportunities, lead proposals, pricing, statements of work, and manage margins.
• Coach teams, provide feedback, and contribute playbooks and methods to the practice.

• Demonstrated problem solving, analytical thinking, and structured delivery capabilities with a track record of tangible performance improvements.
• Strong relationship building, communication (written and verbal), and stakeholder management skills with comfort operating in fast moving environments.
• Evidence of leadership, ownership, and commercial acumen with the ability to formulate and deliver creative and value‑adding solutions to client issues.