Account Director, Financial Services

Chicago; MA Boston;
New York, New York, United States;
Remote - United States

The world’s most sophisticated companies rely on Alpha Sense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, Alpha Sense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by Alpha Sense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, Alpha Sense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, Alpha Sense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Financial Services High Growth Account Management team owns a large and rapidly expanding portfolio of Enterprise and Mid Market clients across hedge funds, private equity firms, investment banks, and investment managers.

Account Managers operate as commercial owners, responsible for renewals, expansion, and adoption across a broad book of sophisticated financial services clients. The team is designed to operate at scale through clear ownership, disciplined execution, and repeatable operating rhythms.

The High Growth team partners closely with Sales, Customer Success, Product, and Rev Ops to deliver predictable growth while supporting clients in fast moving, high stakes environments.

About the Role:

The Director of Account Management, Financial Services High Growth, leads a team responsible for retaining and expanding Alpha Sense across a large, fast growing portfolio of Financial Services customers.

This role exists to scale the High Growth business with discipline. You are expected to bring clarity, structure, and accountability to how the team manages renewals, expansions, and forecasting across a high volume book of business.

You will lead and develop a team of Account Managers while building the operating system that enables the segment to grow without adding unnecessary complexity. Success requires strong business judgment, comfort with ambiguity, and a hands on leadership style grounded in data, coaching, and execution.

This is a high impact role with meaningful ownership and direct influence on Alpha Sense’s Financial Services growth trajectory.

What You’ll Do:

Leadership & Team Development

• Lead and develop a team of Account Managers to consistently deliver strong gross retention while expanding wallet share across a large, high volume Financial Services portfolio.
• Raise the bar on commercial execution through hands‑on coaching, deal inspection, renewal reviews, and ongoing feedback.
• Recruit, develop, and retain top performing talent capable of operating effectively in a fast paced, growth oriented SaaS environment.

Commercial Strategy & Operations

• Drive retention and expansion outcomes by identifying churn risks early, shaping account strategy with data, and prioritizing the right opportunities at the right time.
• Establish discipline and accountability across forecasting, renewal execution, and pipeline visibility
• Build and refine scalable account management motions that allow the business to grow without sacrificing quality, predictability, or customer experience.
• Strengthen and enforce the partner model between Account Managers and Account Executives across renewals, expansions, and account planning.
• Serve as the senior escalation point for complex renewals, negotiations, and executive level client conversations.
• Partner with Product, Customer Success, and internal stakeholders to remove friction and enable faster, more consistent execution.

Who You Are:

• A hands on, metrics driven leader who has…