Senior Manager, Revenue Operations

Are you an experienced revenue operations professional with a passion for building and improving scalable, high-performance processes? Are you looking for a team that embraces fresh ideas, encourages an agile approach, and ensures your voice is heard and your contributions truly make an impact?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Sales team as our new Senior Manager, Revenue Operations
, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a hybrid opportunity, requiring 3 days onsite our corporate office in Boston, MA or Rolle, CH.

We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time!

This is an opportunity for someone with a passion to make their first healthcare move, or for someone with industry exposure to continue making a positive impact.

We are hiring for a Senior Manager, Revenue Operations to help scale SOPHiA’s global go-to-market engine. This role leads the design, execution, and optimization of commercial processes, systems, and analytics across the full customer journey. The role reports to the Senior Director of Sales Operations and will directly manage the global Sales and Channel Operations team.

• Partner with the business systems team to architect and optimise sales tech stack, including Salesforce, CPQ, order management, forecasting, and lifecycle tools.

• Implement and refine core sales processes including opportunity management, quoting, approvals, renewals, and channel workflows.

• Own commercial reporting, dashboards, and analytics across funnel, pipeline, bookings, and customer health.

• Support pipeline management and forecasting to enable accurate GTM planning.

• Conduct ad hoc analysis to inform growth strategy and resource allocation.

• Drive discipline and data consistency in CRM usage, opportunity review, and account planning across global sales teams.

• Connect the efforts of Sales, Marketing, and Customer Success to align processes, handoffs, and SLAs.

• Design and optimise end-to-end customer lifecycle workflows from lead to revenue.

• Collaborate with Revenue Operations, Enablement, Marketing, Finance, and Customer Experience to improve productivity and revenue execution.

• Partner with Sales leadership on territory design, target setting, and incentive structures.

• Bachelor’s degree in Business, Finance, or related field (MBA preferred).
• 7+ years of Sales / Revenue Operations experience with deep Salesforce ownership.
• 5+ years of people management experience, including global teams.
• Strong experience with:
  • Salesforce Sales Cloud and CPQ
  • Order management, P.O.s, invoicing, and commercial workflows
  • Forecasting, pipeline inspection, and reporting
  • BI tools (Power BI, Tableau, or similar)
• Advanced Excel skills.
• Proven project management and process improvement experience.
• Experience in subscription and/or consumption-based sales models preferred.
• Consulting experience a plus.
• Strong communication skills and comfort operating in a fast-moving, global environment.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)

• World's smartest companies (Top 50)

• 100 Best Places to Work in Boston

• Top 10 European Tech Startup

• Top 10 European biotechs startup to watch

• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Outstanding Medical, Dental & Vision with 90%…