Deputy Director, Lean Analytics

The Deputy Director of Lean Analytics will develop and reinforce a mindset of continuous improvement and lean strategy as a critical element in building and sustaining a world‑class transit agency. The MBTA launched an organization‑wide lean effort in 2017, expanding the program to effectively increase organizational productivity and ensure reliable, safe service. With a data‑driven focus on project‑based process improvement and standardization initiatives, the Deputy Director will work closely with project sponsors across the authority to further integrate lean methodology into the MBTA’s organizational culture.

The position will report to the Director of Lean Strategy and lead cross‑functional analytical and project management activities, as well as support facilitation of lean events, trainings, and programs.

To ensure the MBTA stays on top of the latest trends in transit and related industries, this position will be critical for building and maintaining strong working relationships within the organization and with external transportation entities and continuous improvement/lean sectors.

• Work with key stakeholders and cross‑functional teams to streamline and modernize operational processes by digitizing, refining, and standardizing workflows to improve efficiency and consistency.
• Communicate effectively and partner closely with both frontline staff and department leaders to understand day‑to‑day challenges and translate insights into practical, implementable solutions.
• Conduct data‑driven analyses, including deep‑dive root cause assessments, to diagnose issues and recommend corrective actions.
• Develop and execute high‑level, detailed analytics and descriptive statistics in low data environments, including the development of KPI dashboards to track performance, outcomes, and operational health.
• Design and manage continuous improvement cycles using Lean Six Sigma methodology and a Plan-Do-Review framework.
• Perform primary and secondary research to identify industry best practices and benchmark organizational performance.
• Prepare and deliver executive‑level presentations for departmental and senior leadership.
• Produce formal documentation, such as policies, Standard Operating Procedures (SOPs), how‑to guides, etc., to operationalize changes and ensure effective improvement implementation.
• Build program and initiative‑level models to calculate ROIs, payback periods, labor justifications, and other components of cost‑benefit modeling.
• Develop robust working relationships with a diverse set of internal MBTA and external stakeholders
• Perform any additional assigned tasks involving data cleaning, data analysis, qualitative and quantitative analysis, and writing and proofreading proposals and project reports.
• Support MBTA lean training programs as required, including Lean Six Sigma Yellow Belt and Green Belt training and workshops.
• Participate in team meetings, staff meetings, organization events, and other duties as necessary.
• This position is hybrid work eligible, reporting primarily to an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, including visits to stations, the right of way, and other work sites.
• Perform all other duties and projects that may be assigned.

• None

• Bachelor's Degree from an accredited institution.
• Five (5) years of full‑time, ten (10) years of part‑time, or a combination of experience in quantitative analysis, operations, manufacturing, project management, or other related field.
• Two (2) years of leadership, people management, and/or large projects
• Highly organized with the ability to manage time, resources, people, and multiple projects simultaneously.
• Strong project management skills, with the ability to lead initiatives from concept through implementation while managing timelines, dependencies, and communicating impacts.
• Excellent communication, analytical, and presentation skills with the ability to obtain buy‑in with key stakeholders at all levels of the organization
• Demonstrate data‑driven decision‑making skills and ability to conduct program analysis, identify Key Performance Indicators, and build…