Operations Associate Summer

Start Dates:
June & July 2026

The base salary for this position is $64,000 plus a joining bonus of $5,000

This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

At Wayfair, we support upcoming graduates in launching their careers in e-commerce and technology. With endless opportunities across technology, commercial, operations, marketing, and finance – there is a path for everyone. As a full-time employee, you'll be challenged to solve complex problems and build solutions to company-wide initiatives.

Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages the end‑to‑end supply chain, from overseas production to the customer’s front door. Top candidates will possess strong business acumen and an appetite for solving challenging business problems. This is a unique opportunity to help build another competitive advantage for Wayfair while growing your own communication, analytical, and cross‑functional partnership skills.

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross‑functionally with a variety of teams across Operations
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (Castle Gate Forwarding), and external 3rd party logistics companies (3PL)

• Current Senior student pursuing an undergraduate degree in a relevant discipline with a 3.0 GPA minimum
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future
• Comfort with 5‑15% travel for this role as needed

• Excellent communication, both written and verbal
• Collaborative mindset that thrives as part of a team
• Data and process‑oriented, demonstrated ability to continuously learn new tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
• Drive to win and steer collaboration cross‑functionally
• Strong comfort level and appetite to use AI in daily workflow
• Investment in the customer experience

Castle Gate Forwarding is a digital freight forwarding organization within Wayfair's broader Castle Gate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

The Global Merchandising organization is responsible for building and maintaining Wayfair’s e‑commerce catalog of over 24 million+ products. The organization consists of multiple teams that each play a crucial role in defining and executing on best‑in‑class merchandising. The Global Operations Platform teams guide the management of our enormous product catalog and provide suppliers with tools to continually expand our product assortment.

The Merch teams drive product discovery, consideration and purchase on all of our stores and marketing channels by ensuring customers have complete, accurate and relevant product information, and removing friction for suppliers to provide it.

Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly,…