Galaxy- Warehouse​/Service Associate

Since 1984, Galaxy Integrated Technologies has been designing and installing state-of-the-art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey. We are seeking an experienced Warehouse/Service Associate to support technical field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently.

In-office position located in Waltham, MA, with a standard schedule of Monday to Friday, 8am to 5pm.

• Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
• Stage and prepare job materials for field technicians ahead of installations and service calls
• Track inventory levels, conduct cycle counts, and maintain accurate records
• Support scheduling and dispatching of technicians to service calls and project sites
• Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
• Upload and maintain required documentation for service tickets and customer accounts
• Coordinate with management regarding inventory as needed
• Use service platforms such as Service Titan to process tickets
• Provide customer service support via phone, including responding to inquiries and routing service requests
• Coordinate equipment returns, repairs, and warranty submissions
• Maintain a clean, safe, and organized warehouse environment
• Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
• Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
• Identify opportunities to improve warehouse processes, inventory management, and field support standards

• Must have a valid driver’s license in good standing and the ability to pass a driver record background check
• Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
• Customer service experience, including professional phone support
• Scheduling and dispatching experience
• Strong Microsoft Office skills (Excel, Word, PowerPoint)
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Strong problem-solving skills and proactive mindset
• Ability to lift and move materials as needed
• Ability to pass a standard background and security screening
• Professional demeanor and team-oriented mindset

• Medical, Dental & Vision
• Paid time off and sick time (accrued)
• 401(k) with company match
• Paid time off for Major Holidays
• Monthly cell phone stipend
• Ongoing training and development
• Career advancement opportunities
• Salary: $52,000 – $62,400 per year, depending on experience

The duties, responsibilities, and requirements listed above are not all-inclusive of potential requirements for all assignments covered under this job description.