Senior Product Specialist

Who We Are

At Car Gurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit  each month, and ~30,000 dealerships use our products. But they're not the only ones who love Car Gurus—our employees do, too.

We have a people‑first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion‑dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Car Gurus is looking for a dynamic and experienced Senior Product Specialist to spearhead product launches in the automotive retail acquisition and pricing space. This role is integral to driving dealer success by enhancing pricing strategies and optimizing vehicle acquisition processes across our dealer network. In this position, you will have the unique opportunity to work closely with our dealership network, delivering advanced pricing solutions and ensuring dealers maximize value from the Car Gurus platform.

Your role will involve deep engagement with customers to understand their needs, provide expert guidance, and leverage your vast knowledge of the used vehicle lifecycle to effect tangible business outcomes. You will engage with various cross‑functional stakeholders and teams across the organization to deliver the best possible value and support. This is an opportunity to join a team that thrives on digital transformation and pioneering new approaches in the automotive retail space.

If you are passionate about playing a crucial role in shaping the future of dealership acquisition and pricing strategies, and desire to coach dealers to stay ahead in a competitive market, we want to hear from you!

• Proactively deliver product onboarding and lifecycle support to single and multi‑rooftop dealers across the Car Gurus customer base, leveraging current resources and innovating on existing processes or resources to improve the customer experience
• Deliver expert product training, best practices, and performance management via phone/video, providing a high‑touch support experience for the assigned book of business
• Become and serve as an indispensable advisor to dealer customers, earning trust and credibility to impact their bottom line
• Be responsible for ongoing product retention and the prevention of churn
• Provide resources and guidance to internal sales & service account teams
• Collaborate with Car Gurus product, engineering, and various stakeholders to deliver personal and customer feedback for product enhancements, bug fixes, and ongoing product innovation
• Create new product support resources as needed
• Follow and/or develop processes and SOPs for product support
• Gather, analyze, and communicate data to improve internal and external performance
• Drive and/or support scaling initiatives for products, such as external webinars for training, internal newsletter updates, etc.

• 5+ years of professional experience
• Prior experience supporting automotive dealers' vehicle acquisition and pricing strategies at scale, through other vendor or SaaS company experience
• Deep expertise in vehicle pricing strategies, from acquisition to sell‑through, and a thorough understanding of dealership operations
• Willingness to adopt & deliver new product support in the future
• Ability to thrive in a "building" capacity, comfortable with ambiguity and adept at shaping processes and strategies in a developing environment
• Strong communication skills to build and maintain robust relationships with dealers, ensuring…