Client Policy Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you’ve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Client Policy Specialist is a client facing role that will act as the subject matter expert (SME) as it pertains to Zelis editing product in support of the growth, and expansion of assigned clients. The Client Policy Specialist will lead the sales overview discussion of new/existing opportunities for the Zelis editing product during client meetings in partnership with the Client Management team.

This includes, but is not limited to, review of client data to identify pre/post-production edit volume and savings, edit trends, outliers while providing rationale and potential customization options to ensure Zelis edit logic is aligned with internal policies of assigned clients and their specific Lines of Business. The Client Policy Specialist will ensure day-to-day activities of assigned team aligns with the overall mission and adherence to best practice policies as defined by the organization.

• Demonstrate an expert level understanding of Zelis editing products with an ability to clearly articulate correct coding and claim adjudication guidelines, interpretation of client policies and present Zelis edits/editing suites to assigned clients.
• Primary contact for Client Manager to support the retention and expansion of Zelis Editing Products for assigned clients.
• Ability to work day-to-day with autonomy. Individual contributor as it pertains to assigned clients but works well with CPS team and provides guidance and asks questions as needed.
• Proactively partner with Zelis assigned clients to assist in questions, concerns, and provide explanations regarding editing logic, CMS rules and regulations, and assist in client operational efficiencies.
• Ability to recommend editing adjustments and modifications as needed to product and to the client.
• Includes and identifies individual stakeholders for client meetings, needs, and solutions.
• Schedule internal stakeholder meetings for new edit offerings for assigned clients.
• Builds relationships internally with collaborative partners and follows processes well.
• Proactively partner with Client Policy Integration Director for input regarding Pre-Stakeholder meetings to validate pre-production data and client selection based on edit volume/potential savings opportunity.
• Demonstrate expertise in ability to document root-cause analysis of identified client editing issues for escalation to the appropriate Zelis internal team for resolution and communication to the client.
• Proactively monitor, research, and summarize changes to client payment policy during ongoing scheduled client meetings while partnering with Client Policy Team to ensure awareness of updates and revisions to Zelis Edits.
• Proactively monitor, research and present edit customizations to clients to ensure that all customizations are up-to-date and valid.
• Assists in ongoing process improvement and automation.
• Proactively escalates identified Zelis Editing Product issues utilizing all tools and resources to document and resolve issue.
• Effectively collaborate with the Zelis Editing Product team as it pertains to editing solutions, new edit releases, and product issues.
• Proactively partner with Product and Product Analytics…