Operations Partner & Lead; Administrative Business Professionals

Position: Operations Partner & People Lead (Administrative Business Professionals)
The Position

At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact.

We are seeking an Operations Partner & People Lead to oversee our Boston-based team of Operations Partners (Administrative Business Professionals) and to provide administrative support to our local senior leadership.

This is an on-site, hands-on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Beyond driving team performance and coaching, you will maintain personal ownership of high-priority administrative and business support work for senior stakeholders. Success in this role requires strong judgment and the ability to balance leadership responsibilities with hands-on delivery in a fast-paced, global environment.

This role will be based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.

The Opportunity

Team Leadership:

* You will lead, coach, and develop a team of administrative business professionals (Operations Partners)

* You will foster a high-performing, accountable, and collaborative team environment

* You will manage performance, feedback, and development, and set clear priorities, expectations, and ways of working

* You will monitor service quality, team capability, and recurring pain points and address any potential gaps

* You will align team practices with PSD global HQ standards

Administrative & Business Support Delivery:

* You will be expected to deliver high-quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional delivery of administrative and business support outputs

* You will oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross-timezone logistics

* You will support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, offsites and other high-visibility business activities and events

* You know how to prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations

Stakeholder Partnership:

* You will build trusted working relationships with senior stakeholders and cross-functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communications

* You will collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation

Ways of Working & Continuous Improvement:

* You will drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness

* You will leverage Roche/Genentech systems and apply AI-enabled tools to improve team efficiency and productivity

Who You Are

(Required)

* You have a Bachelor's degree from an accredited institution and 9+ years of professional experience, including 4+ years in executive support, administrative operations, office management, or business support within a complex organization. You handle highly sensitive and confidential information with professionalism and discretion

* You have direct people-management experience, including coaching, performance management, feedback, and development planning

* You can lead a team while remaining hands-on in high-level administrative and business support work

* You have experience supporting senior leaders in a fast-paced, matrixed, and high-discretion environment; you know how to use strong judgment, prioritization, and decision-making skills

* You have experience managing complex calendars, meetings, travel, events, and competing stakeholder demands, and are proficient with enterprise collaboration, communication, and productivity tools

* You have strong interpersonal, verbal, written, and influencing skills, and have built and cultivated important relationships both inside an organization and externally

* You are comfortable occasionally supporting business needs outside of standard business hours across global time zones.

Preferred Qualifications

* You have experience working in biotech, pharma, healthcare, or another highly regulated industry

* You have experience working in a large, global organization and are comfortable occasionally supporting business needs outside of standard business hours across time zones

* You have experience with onboarding, vendor coordination and event execution

* You have experience using new digital and AI-enabled tools and technologies

This position is based onsite in Boston (Allston), MA (USA), and is not a remote position.

You are required to be in the office a majority of the time. Relocation benefits are not being offered for this position.

The expected…