More jobs:
Customer Success Manager
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-17
Listing for:
Chaos Group
Full Time
position Listed on 2026-06-17
Job specializations:
-
Business
Customer Success Mgr./ CSM -
Sales
Customer Success Mgr./ CSM
Job Description & How to Apply Below
About Cylindo
Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.
Role OverviewWe are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities- Manage a defined portfolio of mid-market and enterprise accounts
- Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
- Build and execute structured Success Plans aligned to customer KPIs
- Drive strong product adoption across Cylindo modules
- Monitor account health, proactively manage churn risk and prepare renewal forecasts
- Run regular business reviews with senior stakeholders
- Identify upsell and cross-sell opportunities and qualify them for Sales
- Coordinate cross-functionally with Sales, Product, Integration and Support teams
- Deliver training and enablement to ensure customers achieve measurable outcomes
- Capture customer insights to inform product and commercial strategy
- 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the Mar Tech space)
- Experience managing renewals and protecting revenue
- Commercially aware and comfortable discussing value
- Strong stakeholder management skills
- Data-driven and proactive
- High Gross Retention Rate
- Accurate renewal forecasting
- Strong adoption across portfolio
- Consistent identification of qualified expansion opportunities
- Positive customer advocacy
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×