Operations Partner & Lead; Administrative Business Professionals

The Position

At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact.

We are seeking an Operations Partner & People Lead to oversee our Boston‑based team of Operations Partners (Administrative Business Professionals) and to provide administrative support to our local senior leadership.

This is an on‑site, hands‑on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Beyond driving team performance and coaching, you will maintain personal ownership of high‑priority administrative and business support work for senior stakeholders. Success in this role requires strong judgment and the ability to balance leadership responsibilities with hands‑on delivery in a fast‑paced, global environment.

This role will be based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.

• You will lead, coach, and develop a team of administrative business professionals (Operations Partners)
• You will foster a high‑performing, accountable, and collaborative team environment
• You will manage performance, feedback, and development, and set clear priorities, expectations, and ways of working
• You will monitor service quality, team capability, and recurring pain points and address any potential gaps
• You will align team practices with PSD global HQ standards

• You will be expected to deliver high‑quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional delivery of administrative and business support outputs
• You will oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross‑timezone logistics
• You will support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, offsites and other high‑visibility business activities and events
• You know how to prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations

• You will build trusted working relationships with senior stakeholders and cross‑functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communications
• You will collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation

• You will drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness
• You will leverage Roche/Genentech systems and apply AI‑enabled tools to improve team efficiency and productivity

• You have a Bachelor’s degree from an accredited institution and 9+ years of professional experience, including 4+ years in executive support, administrative operations, office management, or business support within a complex organization. You handle highly sensitive and confidential information with professionalism and discretion
• You have direct people‑management experience, including coaching, performance management, feedback, and development planning
• You can lead a team while remaining hands‑on in high‑level administrative and business support work
• You have experience supporting senior leaders in a fast‑paced, matrixed, and high‑discretion environment; you know how to use strong judgment, prioritization, and decision‑making skills
• You have experience managing complex calendars, meetings, travel, events, and competing stakeholder demands, and are proficient with enterprise collaboration, communication, and productivity tools
• You have strong interpersonal, verbal, written, and influencing skills, and have built and cultivated important relationships both inside an organization and externally
• Yo…