Client Management Specialist

Role Overview

Mercer is seeking a talented individual to join our Investments team. This hybrid role will be based in Boston, New York or St. Louis, requiring at least three days a week in the office.

• Work with client consultants, legal, compliance, and all the various operations teams to support a high level of execution for Mercer’s delegated clients, consistent with the firm’s policies and the client’s objectives.
• Act as single point of contact for field consultants and partner with internal and external teams to ensure necessary data is collected, documentation is stored, and information is disseminated to all stakeholders in a timely manner.
• Work with various operations teams to ensure that client-specific nuances are considered and actions are executed timely and in a risk‑controlled environment.
• Showcase multi‑faceted industry experience and skills in collaboration with various teams to support the delivery of all delegated services.
• Have an opportunity to build improvements as we scale for our future (processes, materials, communications, etc.).

• Strong performance in leading a project, a team, or an initiative.
• A minimum of 5 years of relevant industry experience and interest.
• Exceptional organizational and project management skills.
• Attention to detail.
• Demonstrated ability to work in a fast‑paced environment where adherence to procedures and controls is critical.
• Strong analytical and organizational skills; clear and effective communication, both written and oral; ability to multi‑task.
• Ability to work well in a team‑oriented environment, while maintaining ownership over individual responsibilities.
• A strong desire to learn multi‑asset investing across various investment pool types and the investment industry.
• Strong analytical ability and technical competence.
• Proficiency in the Microsoft suite of applications, such as Microsoft Excel and Microsoft PowerPoint.

• Experience with asset management, banking operations or client consulting is a plus.
• Self‑motivation and a ‘can do’ attitude.

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Career opportunities, benefits and rewards to enhance your well‑being.

The applicable base salary range for this role is $88,000 to $176,000. The base pay offered will be determined based on experience, skills, training, location, certifications, education, and any applicable minimum wage requirements, with decisions made on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We also offer a competitive total rewards package, which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.