Implementation Manager - Channel Partners

Tire Tutor, Inc. Implementation Manager - Channel Partners Boston, MA
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Tire Tutor is seeking an Implementation Manager to lead onboarding and deployment efforts for new dealers acquired through our growing network of channel distribution partners.

Tire Tutor's product, tiretutor.ai is an all‑in‑one, AI‑native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Tire Tutor is seeking an Implementation Manager to lead onboarding and deployment efforts for new dealers acquired through our growing network of channel distribution partners.

This role is critical to our next phase of growth. As we rapidly scale, you'll be responsible for creating exceptional onboarding experiences, managing multiple concurrent launches, and helping build the operational processes that will support hundreds of dealer implementations annually.

Success in this role requires a unique blend of project management, operational thinking, and relationship‑building skills. You'll serve as a trusted advisor to both dealers and channel partners, ensuring a smooth onboarding experience while identifying opportunities to strengthen long‑term customer engagement and retention.

The ideal candidate thrives in a fast‑paced startup environment, loves building scalable processes, and is equally comfortable managing project timelines and developing strong customer relationships.

• Lead end‑to‑end implementations for dealers onboarding through Tire Tutor's channel partners
• Serve as the primary point of contact for both dealers and partner stakeholders throughout the implementation process
• Deliver a best‑in‑class onboarding experience that drives customer satisfaction, product adoption, and long‑term retention
• Guide customers through discovery, configuration, data collection, testing, training, and go‑live activities
• Build trusted relationships with dealer stakeholders and channel partner contacts throughout the onboarding journey

• Manage a portfolio of simultaneous implementations while maintaining high quality and customer satisfaction
• Develop implementation plans, timelines, and success criteria tailored to each dealer's business needs
• Proactively identify risks, remove blockers, and communicate status updates to internal and external stakeholders
• Ensure projects are completed on time and aligned with launch readiness standards
• Maintain clear project documentation, implementation plans, and launch checklists

• Help design and refine scalable onboarding processes that support rapid company growth
• Create and maintain implementation playbooks, training materials, documentation, and operational workflows
• Identify opportunities to automate, standardize, and improve implementation efficiency
• Analyze implementation metrics and recommend process improvements that increase efficiency, scalability, and customer satisfaction

• Partner closely with Sales, Customer Success, Product, and Engineering teams to ensure seamless customer handoffs and successful launches
• Escalate and coordinate resolution of technical or operational challenges
• Collect customer and partner feedback to help influence product enhancements and process improvements

• Act as a trusted advisor to dealers and channel partners, helping drive long‑term engagement and success
• Identify opportunities to improve product adoption and overall customer experience
• Ensure a smooth transition from implementation to ongoing account management and customer success teams
• Establish strong customer relationships that support retention and future growth opportunities

• 2–3+ years of experience in software implementation, customer success, account management, project management, or a…